The Arts & Science Center for Southeast Arkansas, 701 Main St., will host Scott Sudduth of the Arkansas Hospitality Association for a free training session from 8 to 10:30 a.m. Tuesday.
The program, coordinated by the AHA and the Arkansas Department of Parks and Tourism, is entitled “First Impressions” and aims to train hospitality personnel with the skills and knowledge needed to increase visitors’ satisfaction with an Arkansas vacation and improve customer service by arming frontline personnel with messages about their local community, region, and state. The class is suitable for local businesses, communities, and organizations, and more specifically owners of attractions, dining establishments, lodging properties, chambers of commerce, convention and visitors’ bureaus, and welcome centers.
The program’s objectives include better informing personnel regarding local and state attractions, improving customer service, increasing customers’ satisfaction levels with their Arkansas vacations, and gaining repeat visitors who will spread positive word of mouth about our organizations, businesses, communities, and state.
Participants will receive supporting materials and a certificate of completion for the course. Individuals or groups interested in attending this free training session should contact the Arts & Science Center to confirm attendance.
The ASC is open Tuesday through Friday from 10 a.m. to 5 p.m., Saturday from 1 to 4 p.m., and closed on Sunday and Monday. Gallery admission is free.